Frequently Asked Questions (FAQ)
1. Is it possible to test the app with fictitious data?
Enable Test Mode in the Banking Central Setup page: a test bank with fictitious transactions becomes available when connecting.
2. Is the connection with the bank secure?
The connection is established according to the Open Banking protocol, adhering to the security requirements of the PSD2 regulation. The access is read-only.
3. Are there daily limits on the number of downloads?
Banks limit the number of times the transactions of an account can be retrieved, typically 4 times a day. Transactions already downloaded can be reprocessed without a new download with Reprocess on the statements or Reapply Mapping in the journal.
4. No transactions were downloaded. What should I check?
- The Connection Status on the Bank Account Link page: an expired connection must be renewed.
- The period: the automatic import asks the bank for the transactions from the last import, so a transaction booked before that date is not downloaded again. Use the manual import to download an earlier period.
- Only booked transactions are returned by the banks. Pending transactions appear once the bank books them, often the next day.
- The Activity Log: an error from the bank, for example the daily limit reached, is recorded there.
- The Banking Central Statements page: transactions already imported are listed as skipped, transactions in another currency as Other Currency.
5. The automatic import did not run.
Check the job queue entry on the Job Queue Entries page: it must be in status Ready. If it is in error, the error message is on the entry and the details in the Activity Log. Run Import Now on the role center runs the import immediately.
6. A bank connection has expired. What do I do?
Choose Renew on the Bank Account Link page, or follow the link in the expiry notification email, and log in to the bank again. The settings of the bank account are kept.
7. How do I disconnect a bank account?
Use Unlink Online Bank Account on the bank account card. To revoke a connection for all the bank accounts that share it, use Delete Bank Connection on the Bank Connections page.
8. A transfer between two of my bank accounts is imported twice.
The transfer appears in both bank accounts, once as outgoing and once as incoming. Post it from one journal only; in the other journal, apply the line to the bank ledger entry created by that posting, which the automatic application proposes.
9. I have several companies in the same tenant. How many licenses do I need?
One. The bank connections are counted per tenant. Bank accounts, journals and scheduled jobs are per company, so link the bank accounts and schedule the jobs in every company.
10. What happens to the connections when I copy production to a sandbox, or move from a sandbox to production?
When production is copied to a sandbox, the connections, the links and the scheduled jobs are removed from the sandbox. In both directions, Export Connections in the source environment and Import Connections in the destination restore the connections without new bank logins.
11. Can I send payments from Business Central?
Payment initiation is not part of the app.
12. Where can I find my invoices?
In the customer portal, opened with Manage Subscription from the Banking Central License page.